Refund policy

Return & Refund Policy

Last Updated: August 12, 2026

At MMM BY ASIM LLC, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a limited return period subject to the terms outlined below.

1. Return Period

You may request a return within 2 days of the date your order is delivered.

After the 3-day return period has expired, we generally cannot accept return requests unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 2 days of delivery.
The item must be unused, unopened, and in its original condition.
The item must be returned in its original packaging.
All original accessories, tags, and included materials must be returned with the product.
The product must not show signs of use, damage, alteration, or misuse.
Proof of purchase or the original order number may be required.

Products that do not meet these conditions may not be eligible for a refund.

3. Beauty & Cosmetic Products

For health, hygiene, and safety reasons, opened or used beauty and cosmetic products are generally not eligible for return.

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible so that we can review the issue and determine an appropriate resolution.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please notify us within 2 days of delivery.

For damaged or defective products, we may request photographs or other information showing the condition of the product and its packaging.

After reviewing the issue, we may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

5. How to Request a Return

To request a return, contact our customer service team within the applicable return period.

Please include:

Your full name
Order number
Product name
Reason for the return
Relevant photographs, if the item is damaged, defective, or incorrect

If your return is approved, you will receive instructions regarding where and how to return the product.

Do not send any item back without receiving return instructions from us first.

6. Return Shipping Costs

For returns due to a change of mind, ordering the wrong product, or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, we may cover the applicable return shipping costs after reviewing and approving the claim.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue was caused by an error on our part.

7. Refunds

Once an approved return is received, the returned product will be inspected.

If the return meets the requirements of this policy, the refund will be approved and issued to the original payment method used for the purchase.

Please note that the time required for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

8. Refund Amount

Approved refunds generally cover the eligible purchase price of the returned product.

Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item or otherwise required by applicable law.

9. Exchanges

We may offer exchanges for eligible damaged, defective, or incorrect products, subject to availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

10. Non-Returnable Items

The following items may not be eligible for return:

Opened or used beauty and cosmetic products
Products that have been damaged after delivery due to misuse or improper handling
Products returned without their original packaging
Personalized or customized products
Gift cards
Items clearly identified as final sale or non-returnable

This does not limit any rights that cannot legally be excluded under applicable law.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests; however, cancellation cannot be guaranteed once an order has been processed, fulfilled, or shipped.

If the order has already been shipped, the standard return policy may apply.