Shipping policy

Shipping Policy

Last Updated: August 12, 2026

At MMM BY ASIM LLC, we are committed to processing and delivering your order as efficiently as possible. Please review the information below regarding our shipping process.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment has been confirmed.

Orders are not normally processed or shipped on weekends or U.S. holidays.

During periods of high order volume, promotions, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Times

After your order has been processed, the estimated delivery time will depend on the shipping method and destination selected at checkout.

Typical delivery times may be approximately:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, where available

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, customs, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, package weight, and shipping method selected.

4. Tracking Information

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

Please use the tracking information provided to monitor your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

Full name
Street address
Apartment or unit number
City
State
ZIP code
Phone number

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.

We cannot guarantee changes to the shipping address after an order has been processed or shipped.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.

If your package appears to be delayed, please first check the tracking information provided.

If a package is marked as delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier.

You may also contact us so that we can assist you where reasonably possible.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and within 3 days of delivery.

We may request photographs of:

The outer shipping package
Shipping label
Damaged packaging
Damaged product

This information may be required to evaluate the issue and determine an appropriate resolution.

8. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 3 days of delivery.

Please provide your order number and, where applicable, photographs of the package and items received.

After reviewing the issue, we may provide a replacement, correction, or refund as appropriate.

9. International Shipping

If international shipping is offered for your order, delivery times may vary depending on the destination and applicable customs procedures.

Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs delays are outside our control and may affect estimated delivery times.

10. Shipping Restrictions

Certain products or destinations may have shipping restrictions due to carrier requirements, applicable laws, regulations, or other limitations.

If we are unable to ship an order to the selected destination, we will notify you and provide an appropriate resolution.

11. Delivery Estimates

Any delivery timeframe displayed on our website or at checkout is an estimate only.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Holidays
Customs delays
Government restrictions
Incorrect shipping information
Unexpected transportation delays

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has been processed or shipped.

If the order has already shipped, our Return & Refund Policy may apply.